BEIERSDORF CANADA INC.
Aquaphor Healing OintMent Advanced Therapy, 14-Ounce Jars
Shipping calculated at checkout.
Different from a lotion or cream, this multipurpose ointment protects and soothes extremely dry skin, chapped lips, cracked hands and feet, minor cuts and burns, and many other skin irritations
Thank you for visiting healthstork.ca. Following are the same terms and conditions that constitute our shipping policy.
Shipment processing time.
All orders are processed in 1-2 business days, shipped and delivered within 7 - 10 business days from the day you place the order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping rates for the United States of America
ORDER TOTAL VALUE
Less than $35 USD**
Greater than $35 USD**
We ship overseas. We ship by Canada Post, FedEx and DHL
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 24hrs hours
https://healthstork.ca/ is not liable for any products damaged or lost during shipping, if you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
To receive a refund, you have to contact us by email at firstname.lastname@example.org and provide us the reason for your return along with your order number.
Our policy lasts 30 days. If 30 days have gone by since receiving your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, it must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund,
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at email@example.com
Sale item (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at firstname.lastname@example.org and we will send you a return label.
To return your product, please email us at email@example.com and request a return label.
Refused, unclaimed orders or merchandise returned due to customers’ error are subject to 15% restocking fee in addition to all freight charges
We cover return shipping costs only in the case of sending the wrong or defective product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.