Offers strong and long lasting dry eye relief without impairment of vision.features: offers immediate comfort and long lasting dry eye relief.preservative free and usually very well tolerated.phosphate free, avoiding complications like deposits in the cornea. Suitable for post-surgery treatment.directions: dispenses approximately 300 equally-sized drops. Each bottle can be used for 6 months after opening. Suitable for long-term treatment. Hylo gel should be used according to your personal feeling and/or the instructions given by your doctor, ophthalmologist, optometrist, optician or contact lens specialist. Normally, you insitill one drop of hylo gel three times a day into each eye. If necessary, it can be used more frequently.contains: 2 mg/ml sodium hyaluronate, citrate buffer, sorbitol, water.caution: only use hylo gel if the seal of the folding carton is intact. If you use any other eye drop medication or eye ointment, please allow at least 30 minutes between applications. If you use other eye drop medications, apply them before applying hylo gel. If you use other eye ointments, administer those after applying hylo gel. Hylo gel should not be used if you are sensitive to any of the ingredients. In very rare cases hypersensitive reactions like burning or excessive tearing have been reported which stopped immediately when the use of hylo gel was discontinued.
We offer shipping to Canada, USA, Australia, and United Kingdom. The flat shipping fee for each order is $12.99 USD, and includes a tracking number for your convenience.
All orders shipped to Canada will be charged a flat shipping fee of $12.99 USD. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.
All orders shipped to the United States will be charged a flat shipping fee of $12.99 USD. Please allow 5-10 business days for your order to arrive.
All orders shipped to Australia will be charged a flat shipping fee of $12.99 USD. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.
All orders shipped to the United Kingdom will be charged a flat shipping fee of $12.99 USD. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.
Damages and Lost Shipment Policy
Our company values customer satisfaction and recognizes the importance of timely and intact shipments. However, in the event of damages or lost shipments, we have established the following policy to ensure that our customers are fairly compensated:
Damages: If any product is received in a damaged condition, the customer must notify us within 48 hours of receipt of the shipment. We will investigate the matter and either replace the product or issue a refund. We may require photographic evidence of the damage before proceeding with any replacement or refund.
Lost Shipments: If a shipment is not received within the estimated delivery time frame, the customer must notify us immediately. We will investigate the matter with the shipping carrier and attempt to locate the shipment. We will either replace the product or issue a refund.
Shipping times may vary based on the destination and any unforeseen circumstances. We are not responsible for any delays caused by customs or other external factors. If you have any questions or concerns regarding your order, please don't hesitate to contact us.
At healthstork.ca our top priority is to provide high-quality products to our customers. We understand that sometimes customers may need to return products due to various reasons, such as incorrect orders, defective products, or change of mind. To ensure a smooth and hassle-free return process, we have established the following return policy:
- Incorrect Orders / Defective Products: If the customer receives an incorrect order, they must notify us within 48 hours of receipt of the shipment. We will investigate the matter and either replace the product or issue a refund. We will require photographic evidence of the incorrect products, and the incorrect products being returned in original condition. We will refund the return shipping cost upon receiving the return shipment confirmation, and proceeding with replacement or refund upon receipt of the returned products.
Cancellation or Change of Mind: If the customer wants to cancel an order, you must inform us within 24 hours once the order is placed via email at firstname.lastname@example.org, with email subject as “Cancellation: (Your order number)”.
Once the order has been shipped, customers can return the products by notifying us within 14 days of receipt of the shipment. The product must be unused and in its original packaging. In the case of change of mind, the customer will be responsible for the shipping costs associated with the return. Upon receipt of the product, we will issue a refund, minus the original shipping costs.
It is important to note that all returned products must be in their original packaging and in the same condition as when they were received. We reserve the right to reject returns that do not meet these criteria.
Note: Refused, unclaimed orders or merchandise due to customers’s error are subject to 15% restocking fee in addition to all freight charges