Kiwi * Laces Hiker Outdoor Laces
Free shipping on orders over $59.
Flat rate of $8.99 on orders below $59.
Shipping to Canada and the USA
- Orders are shipped by Canada Post
- Orders are fulfilled 1-2 business days after your purchase
- Tracking # will be sent to you via email
- Orders will usually arrive within 2-5 business days in Canada and 4-7 business days in the USA
Note: As Canadians continue to ramp up their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all facilities.
Most of the parcels we send by Canada Post arrive on time. However, sporadic parcels have arrived later than anticipated, which is a similar experience most online retailers are dealing with at present.
We are in communication with Canada Post ongoing to ensure we provide the best service possible for our customers. If your delivery is late, please refer to the tracking number that was issued when you placed your order.
Standard shipping rates apply based on destination.
We Ship To Our Friends In The USA
Canada Post is our government-run (Canadian) shipping service. They work closely with elite USA shipping providers. Your order will be tracked from purchase to delivery and you will be notified as to your delivery time.
To date, our customers in the USA have had no delivery issues. In fact, some of our USA friends have contacted us directly and wanted us to know that their whole purchase process and (most importantly) product experience has been nothing short of perfect.
We currently do not ship outside of Canada and the USA.
When will my order ship?
Orders require 1-2 business days of processing time to be picked, packed and prepared for shipping. You'll receive a confirmation email or text when your items have been shipped.
Do I need to sign for my package upon delivery?
Yes, all orders require a signature. If you are unable to receive your package when its delivered, contact Canada Post for further instructions.
Help! My Order Hasn't Arrived
The easiest and fastest way to locate your package is to use the tracking number sent to you after your purchase. Visit Canada Post online and enter your tracking number for the status of your package.
If you are still having problems tracking your order, please get in touch with our support team via our Contact page.
My package or items arrived damaged...
Contact us immediately.
All orders are subject to product availability. “Out of Stocks” may be a result of demand, discontinuance, or being back-ordered from our suppliers.
Special delivery instructions can be provided on the check-out page.
Healthstork Health Store. maintains the prerogative to apply shipping charges to individual items that are deemed to have an excessively high weight/price ratio...products to be identified as such on their product page. Shipping costs may also be determined based on the weight and dimensions of your order as well as the method and location of delivery (i.e. remote or international locations may incur additional shipping charges). Oversized packages are considered larger than 21 inches x 21 inches x 21 inches or heavier than 25 pounds. Such packages may require us to issue you a special quotation for shipping charges.
Temperature Sensitive Items
Cold winter and hot summer months may restrict the ability to ship products. We will notify you if your order is affected.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.