These TENA Serenity Stylish Ultra Thin Pads are designed with wings. They provide reliable and convenient protection for individuals of different preferences and lifestyles. Discover the proven female hygiene system that can fit nearly anyone's busy schedule. These 14-count personal care pads are specially made with TENA Technology. They offer a protection so reliable that they can withstand even severe twisting and bending as the wearer moves around or rushes off somewhere. These TENA Serenity pads have a cottony feel. They allow you to dance, participate in various athletic activities or sprint to a meeting when you need to. The added protection of firm layers is a definite plus for most users. The pad will stay in its proper place throughout the day. For an all day relaxing comfort, these feminine guards with wings are an ideal fit for most women.
We offer shipping to Canada, USA, Australia, and United Kingdom. The flat shipping fee for each order is $12.99 USD, and includes a tracking number for your convenience.
Canada:
All orders shipped to Canada will be charged a flat shipping fee of $12.99 USD. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.
USA:
All orders shipped to the United States will be charged a flat shipping fee of $12.99 USD. Please allow 5-10 business days for your order to arrive.
Australia:
All orders shipped to Australia will be charged a flat shipping fee of $12.99 USD. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.
United Kingdom:
All orders shipped to the United Kingdom will be charged a flat shipping fee of $12.99 USD. Please allow 7-14 business days for your order to arrive. Additional customs and duties fees may apply and are the responsibility of the recipient.
Damages and Lost Shipment Policy
Our company values customer satisfaction and recognizes the importance of timely and intact shipments. However, in the event of damages or lost shipments, we have established the following policy to ensure that our customers are fairly compensated:
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Damages: If any product is received in a damaged condition, the customer must notify us within 48 hours of receipt of the shipment. We will investigate the matter and either replace the product or issue a refund. We may require photographic evidence of the damage before proceeding with any replacement or refund.
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Lost Shipments: If a shipment is not received within the estimated delivery time frame, the customer must notify us immediately. We will investigate the matter with the shipping carrier and attempt to locate the shipment. We will either replace the product or issue a refund.
Note:
Shipping times may vary based on the destination and any unforeseen circumstances. We are not responsible for any delays caused by customs or other external factors. If you have any questions or concerns regarding your order, please don't hesitate to contact us.
At healthstork.ca our top priority is to provide high-quality products to our customers. We understand that sometimes customers may need to return products due to various reasons, such as incorrect orders, defective products, or change of mind. To ensure a smooth and hassle-free return process, we have established the following return policy:
- Incorrect Orders / Defective Products: If the customer receives an incorrect order, they must notify us within 48 hours of receipt of the shipment. We will investigate the matter and either replace the product or issue a refund. We will require photographic evidence of the incorrect products, and the incorrect products being returned in original condition. We will refund the return shipping cost upon receiving the return shipment confirmation, and proceeding with replacement or refund upon receipt of the returned products.
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Cancellation or Change of Mind: If the customer wants to cancel an order, you must inform us within 24 hours once the order is placed via email at info@healthstork.ca, with email subject as “Cancellation: (Your order number)”.
Once the order has been shipped, customers can return the products by notifying us within 14 days of receipt of the shipment. The product must be unused and in its original packaging. In the case of change of mind, the customer will be responsible for the shipping costs associated with the return. Upon receipt of the product, we will issue a refund, minus the original shipping costs.
It is important to note that all returned products must be in their original packaging and in the same condition as when they were received. We reserve the right to reject returns that do not meet these criteria.
Note: Refused, unclaimed orders or merchandise due to customers’s error are subject to 15% restocking fee in addition to all freight charges